Frequently asked questions
Answers for a more comfortable visit.
Quick guidance about scheduling, communication, privacy, location and the information that belongs in secure intake.
Can I request changes during a session?
Yes. Comfort and consent are ongoing. You may ask for a change in pressure, positioning, draping, temperature or the session plan, decline work in an area, ask a question, pause, or end the session at any time.
Where should I share health information?
Use only the secure intake process provided after scheduling. The public inquiry form and ordinary email are for general business questions; do not use them for health history, symptoms, diagnoses, medications or treatment records.
Does an inquiry reserve an appointment?
No. A website, phone or email inquiry begins a conversation. An appointment exists only after Hanztastic confirms availability, timing and the approved scheduling steps directly with you.
Where is Hanztastic located?
8402 Six Forks Road, Suite 201, Raleigh, NC 27615. The Contact page includes click-to-call, click-to-email and a Get Directions link so you can confirm the route before leaving.
What massage and bodywork services are available?
Ruben provides professional massage and bodywork customized through an opening conversation and delivered within his North Carolina licensed scope. Contact Hanztastic for the current service menu and availability.
What should I expect before the session begins?
You will have an opportunity to discuss general goals, preferences, areas to avoid and comfort considerations. Ruben explains the planned approach and obtains consent before the session starts.
How does professional draping work?
Professional draping is used to support privacy and comfort. You may ask how positioning or draping will work before the session and request a change if something does not feel comfortable.
What if I am unsure whether massage is appropriate for me?
General website information cannot answer an individual medical question. If you have a new injury, recent procedure, significant health change, unexplained symptoms or another concern, consult an appropriately licensed healthcare professional before scheduling.
Can I ask about packages?
Yes. Use the inquiry form and select package information. Current price, included services, expiration, cancellation, transfer and refund terms must be confirmed in the approved purchase information before you decide.
How can I contact Hanztastic?
Call (919) 525-8327, email info@hanztasticmassage.com or use the general inquiry form. Keep sensitive care details out of voicemail, ordinary email and the public form.